Help & support

Include your app version, Web or iOS, chapter and level, steps to reproduce, and a screenshot if convenient. Find the version in Settings. Do not provide passwords.

With a network connection, close and reopen the app, then open the shop to retry checking unfinished transactions. If the purchase still has not appeared, contact support with the purchase time, product and necessary Apple receipt details. Hide payment card numbers and unnecessary personal information.

Restore purchases in the shop applies to restorable non-consumable Apple purchases, such as No Ads. It does not re-grant spent coins or boosters. Lingosort currently has no account-based progress sync between devices. Avoid deleting the app or clearing website data as a troubleshooting step, as local progress and consumable resources may be lost.

Turn off Share diagnostics in Settings. Where an advertising privacy entry is required, Advertising privacy options appears in Settings → Privacy & support after consent information is available. See the Privacy Policy for details.

Email [email protected] with Lingosort in the subject. For Apple payment or refund issues, you can also visit Apple Report a Problem.